Introduction - 360-degree feedback - more than a tool Part One: Maximizing the value of 360-degree feedback for individual development Elements of effective 360-degree feedback - Stephane Brutus, John W. Fleenor, and Manuel London 360 in action: following Catharine`s footsteps through a leadership development program - William W. Sternbergh Part Two: maximizing the value of 360-degree feedback for organizational development Best practices: five rationales for using 360-degree feedback in organizations - Maxine A. Dalton Forces that affect the 360-degree feedback process - Walter W. Tornow The competitive advantage of custumer involvement in 360-degree feedback - Carol A.Paradise-Tornow 360-degree feedback in the establishment of learning cultures - Patricia O`Connor Wilson, Cynthia D. McCauley, and Lily Kelly-Radford Part Three: maximizing the value of 360-degree feedback through design, implementation, and measurement Designing 360-degree feedback to enhance involvement, self-determination, and commitment - Ellen Van Velsor Understanding cultural influences on the 360-degree feedback process - Jean Brittain Leslie, Nur D. Gryskiewicz, and Maxine A. Dalton Using 360-degree surveys to assess change - Jennifer W. Martineau Conclusion: challenges and implications for maximizing 360-degree feedback - Walter W. Tornow and Manuel London

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